This paper (by Haukipure, Vainamo, and Torvinen, 2016) examines Public Procurement, aiming to increase understanding of how the living lab approach and end-user involvement create innovativeness and enhance public procurement results, providing effective and better solutions. The empirical findings are based on a real-life unique Public Procurement in the healthcare field where the living lab approach was used through the product testing phase, which was included in the procurement procedure. The selected group of users performed product testing in a real homecare environment. The quality of the product based on product testing played a significant role for the first time in public healthcare-related procurement in the City of Oulu, Finland. In this case, the winning solution was not the most inexpensive but the one obtaining the highest quality scores by users.
Part of interest: The entire article is useful because innovates the public procurement process with the introduction of living labs.
Target groups: Policymakers, RPOs, Innovation Business, Patients, Providers, Payers, CSOs